FAQ's

What is your guarantee and return policy?

Due to the nature of custom-made and personalized items and custom stationery products, cancellations and returns will not be permitted.

Return Policy, Damaged Items: If you received damaged items from Personalized Pooch, we will send replacements. If the damage was due to improper handling by the shipper, or poor packaging, we require that you hold onto the damaged items and the packaging, as the shipper may want to inspect them before issuing Personalized Pooch an insurance check.

What forms of payment do you accept?

Personalized Pooch accepts Visa, MasterCard and American Express.

Shipping

We ship USPS, UPS or FedEx depending on the product and your location, we will confirm via email when your product is shipped and we will provide you with a tracking number. Expedited shipping can be arranged at an additional cost.

What are your digital photo requirements?

See our Photo Guidelines 

What if I do not have a digital photo or file?

You may send a photo to us by mail:

Personalized Pooch
1135 Hollybrook Drive
Wayzata, MN 55391

If you mail your photo to the above address, photos will be returned ONLY if requested. If not requested, we will keep your photos in your customer file.

What is a proof?

A proof is a preview of your photo. Every item MUST have a proof. Proofs will be emailed (or faxed or mailed if requested). Colors may vary on individual products.

How long will my proof take?

If photo is to be used as given to Personalized Pooch, allow four days for proof. If any changes are requested, please allow 1 – 2 weeks for proof.

Can I have a custom design?

Our talented staff can create anything you can dream up. Please contact us for a quote. We can change colors, use multiple photos to create a collage, create custom art to add to your photo, delete or add backgrounds, etc.

What if I don’t see the product I am looking for?

Please contact us with your request. We will search for the perfect product to fill your request and get back to you with options.

How long will my order take?

Please see individual descriptions for time frames. Time frame begins once your proof is approved.

Can I put my photo, caricature or custom design on multiple products?

We can use your photo or design on any one or all of our items. We will keep you photo or design on file, so it can be used again and again.

Please email or call with any questions.